Resume

Austin Von Ville – Resume

Current job: Tier 2 Technical support – Inmotion web hosting

My name is Austin Von Ville, I have a bachelors degree in Criminal Justice from Virginia Wesleyan College. I have a very strong interest in computer science and have experience in programming and web development. 

I am currently working on my skills with HTML, CSS, PHP, MySQL, Python, and Linux to further my ability to become a successful developer, and data scientist.  I currently work at a web hosting company, where I am taking advantage of the opportunity to learn from colleagues around me to enhance my knowledge in front-end and back-end web development.  

 PRojects

In addition to working for a web hosting company, I am also creating my own sites to showcase in my portfolio website which you are viewing now. I am using a multitude of different frameworks and WordPress to create a few of the sites. Check out my  projects  page for more information.

Visit my projects here

Work Experience

Inmotion Hosting – Tier 2 Technical Support

A Daily Life in tier 2 Support
  • Provided highly reliable service and strong technical expertise to customers and coworkers.
  • Assist Tier 1 Technical Support Representatives with working efficiently and providing support when needed to maintain low call times and high productivity.
  • Answered escalated customer issues from Tier 1 Support Reps, determine the best approach to resolve the customers issue while providing the best customer service possible.
  • Mentored fellow Tier 2C Reps and Tier 1 Reps, to increase their technical expertise and help with providing customers with the best possible service

Inmotion Hosting – Tier 1 Technical Support

A Daily Life in Tech Support
  • Assisting customers with website problems such as software integration, FTP, site building, and email.
  • Providing customers with knowledge based articles to help with common hosting issues.
  • Quickly resolving customers’ website and server issues while still meeting Quality Assurance Standards.
  • Gather data regarding customers’ problems via calls/chats/tickets.

Virginia Institute for Sports Medicine – Physical Therapy Representative

  • Managed the schedule for two physical therapists and two assistants.
  • Scanned physical therapy documents for patient charts.
  • Answered phone calls and any questions regarding physical therapy for scheduling or insurance.
  • Verified insurance for patients and obtained authorization for both workmans comp and insurance companies if needed.
  • Prepared patients charts for each day.
  • Integrated the office from physical chart system to an electronic system.

Study Abroad Experience 

While In college , I had the amazing opportunity to study aboard multiple times. I had to short trips of around 10 day, and a long stay of 4 months. The classes that I took aboard and the experiences that I gained both strongly attribute to the person I have become. I learned a lot about foreign politics, but therefore expanded my ability to be self-reliant and responsible Here are some highlights of those trips.

Vesalius College – Brussels, Belgium

  • Studied International Relations, the Dutch Language, and the European Union (EU)
  • Focused study in military approaches to security, European organizations, and EU foreign policy
  • Experienced different cultures by visiting various countries, such as The Netherlands, Poland, Germany, and France.

Oxford, England

  • Participated in a small team oriented war-game analysis of autonomous systems
  • Investigated the use of autonomous systems based on the level of autonomy against differing technologically advanced adversaries
  • Discussed the advantages and limitations to highly autonomous systems with both military personnel and students in regards to implementation in military strategy

 

Athens, Greece to Istanbul, Turkey

  • Simulation of EU policy creation in its Common Foreign and Security Policy under the EEAS
  • Engaged in negotiations on how to deal with the refugee crisis in the EU from the view of Greece
  • Developed policy solutions for energy security, human security, and EEAS missions on the EU borders

Collaboration Experience

Model united Nations

  • Distinguished Delegation Award
  • Participated with over 50 delegates to create resolutions regarding sustainable and renewable energy in the Second General Assembly
  • Conveyed the views of Zimbabwe in policy process of the UN’s Second General Assembly

Nato DTAG Simulation

  • Participated in a small team oriented war-game analysis of autonomous systems
  • Investigated the use of autonomous systems based on the level of autonomy against differing technologically advanced adversaries
  • Discussed the advantages and limitations to highly autonomous systems with both military personnel and students in regards to implementation in military strategy

 

EU CFSP SIMULATION

  • Simulation of EU policy creation in its Common Foreign and Security Policy under the EEAS
  • Engaged in negotiations on how to deal with the refugee crisis in the EU from the view of Greece
  • Developed policy solutions for energy security, human security, and EEAS missions on the EU borders